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Terms & Conditions That Keep Your Account Safe

When you open an account with airbet365, you're entering an agreement that protects both you and our platform.

Account access rulesPayment and withdrawal termsUser rights and responsibilities
airbet365 Terms & Conditions That Keep Your Account Safe
GET HELP WITH TERMS

Reach Our Support Team for Policy Questions

Team online

Live chat

Open your account and tap the help icon in the lobby. We respond to terms and policy questions weekdays 09:00–21:00 Western Indonesia Time.

Email support

Send policy queries to [email protected]. Include your account email and describe what terms or rules you want to clarify. We reply within 24 hours.

Account settings

Log in, go to Settings, then Legal & Compliance to view the full terms, see your agreement date, and request a copy of policy updates.

DATA AND ACCOUNT SECURITY

How We Handle Your Data Under These Terms

Data retention

We keep your account details, transaction history and game records for the duration of your account plus three years after closure, where local law permits. You can request deletion of certain data by contacting support.

Payment verification

Before your first withdrawal, we verify your identity and payment method. This protects your funds and meets regulatory standards. Verification usually takes 1–2 business hours.

Cookie and tracking

We use cookies to remember your login, language and account settings. Essential cookies cannot be turned off. You can disable optional tracking cookies in your browser settings without losing account access.

Account security

You are responsible for keeping your password private. We never ask for your password via email or chat. If you suspect unauthorized access, change your password immediately and contact us.

Update your information

You can update your email, phone and payment details in Settings at any time. Changes to sensitive fields (name, ID number) require verification and may take 24–48 hours.

Dispute resolution

If you disagree with a transaction or believe we've violated these terms, submit a formal complaint through Settings > Disputes. We investigate and respond within 10 business days.

Your Terms & Conditions Questions Answered

Violations like sharing your account, using bots or placing bets to launder funds can result in account suspension or closure. We'll notify you of the breach and allow you to respond. Funds in your account at closure are returned to your registered payment method within 5–7 business days.

The core terms are fixed when you accept them at signup. However, we may update terms for security, legal compliance or platform changes. We'll email you 14 days before changes take effect. If you disagree, you can close your account before the change date.

Bonuses are subject to separate rules posted on the promo board before you opt in. Bonus funds may have withdrawal limits, game restrictions or expiry dates. These sit alongside the main account terms and are equally binding once you accept.

Go to Settings, select Account Closure and confirm. Your account closes immediately; you cannot reopen it for 30 days. Any remaining balance is sent to your registered payment method. Game history stays on our records for compliance purposes.

These terms apply uniformly across Indonesia where local law permits. Regional payment networks like DANA, OVO, GoPay and QRIS may have their own terms, but your account agreement with airbet365 is the same regardless of location.

No. Your account is personal and non-transferable. Sharing login details or letting others play under your account violates these terms and may result in permanent account closure. You are liable for all activity on your account.

Log in and go to Settings > Legal & Compliance to view and download the full terms. To request a formal modification or dispute a specific clause, email [email protected] with your account email and details. We respond within 10 business days.